International Head of Customer Success

Indigitall is a premier customer engagement platform, enabling real-time, creative engagement across multiple channels. Our features include cross-channel messaging, journey orchestration, AI-driven experimentation, and optimization, fostering deep consumer-brand relationships and driving growth.

At Indigitall, we’ve built the ideal team: accessible, passionate, and empathetic. We set high standards, promote teamwork, and value work-life balance. If you're eager to lead, inspire, and embrace challenges, you’ll thrive here. Join us as the International Head of Customer Success, based in Madrid, and take charge of our global customer success strategy!

What You’ll Do 🚀

• Lead and oversee the global Customer Success team, ensuring exceptional client satisfaction, retention, and growth.

• Develop and implement strategies to increase the ARPU (Average Revenue Per User) through effective upselling and cross-selling initiatives.

• Build and strengthen relationships with key international clients across Banking, Retail, Media, Ecommerce, and other sectors, ensuring long-term partnerships.

• Identify opportunities to expand accounts and deliver tailored solutions, leveraging your deep experience in SaaS services to drive client success.

• Act as the voice of the customer, listening actively to client needs and collaborating with internal teams to address challenges and maximize value.

• Define and monitor performance metrics for the Customer Success team, ensuring alignment with company objectives and revenue targets.

• Mentor and inspire the Customer Success team, fostering a culture of excellence and collaboration.

• Represent Indigitall at international events, building relationships with strategic clients and partners.

• Travel internationally as needed to strengthen relationships and oversee key accounts.

Compensation and Benefits 💼✨

• 22 days of annual holidays.

• Competitive executive-level compensation package, including performance-based bonuses.

• Comprehensive health plan.

• Professional growth opportunities in a fast-paced, global environment.

• Collaborative and inclusive work culture.

• Experience: Senior professional with 15+ years of experience in Customer Success, Account Management, or Sales, with a strong focus on SaaS services and solutions.

• Client-Centric: Exceptional ability to listen actively, understand client needs, and build trust-based, long-lasting relationships.

• Leadership: Proven track record of leading and developing high-performing teams in a global context.

• Strategic Thinker: Success in designing and executing strategies that drive client satisfaction, retention, and revenue growth.

• Sales Acumen: Expertise in upselling and cross-selling, with a results-oriented approach.

• Data-Driven: Strong analytical skills, with the ability to interpret data and translate insights into actionable plans.

• Language Skills: Fluency in English and Spanish is required. Portuguese is highly valued.

• Global Perspective: Experience working with international clients and navigating cross-cultural environments.

• Location: Based in Madrid, with flexibility to travel internationally.